Cab69 Terms and Conditions

1. Introduction

• These terms and conditions ("Terms") set out the agreement between Cab69 ("we", "us", "our") and our customers ("you", "your") regarding the use of our taxi services.
• By booking a ride with Cab69, you agree to be bound by these Terms.

2. Services

• Cab69 provides taxi services for transportation within Wiltshire.
• Services can be booked through our phone line, website, mobile app [if applicable], or by directly hailing a cab.

3. Fares and Payments

• Fares are calculated based on distance travelled, time, and any applicable surcharges (e.g., airport fees, tolls).
• Fare estimates may be provided before a trip, but the final fare will be determined by the taximeter.
• We accept payment by:
  • Cash
  • Credit/debit cards (Visa, MasterCard, AMEX)
  • BACS, PayPal & Accounts.

4. Card Payments

• Cab69 uses secure payment processing systems to handle card transactions.
• You authorize Cab69 to charge your card for the fare amount, including any applicable surcharges, tips, and fees.
• Failed card payments may result in additional charges.
• If you believe there's been an error in your card charge, contact Cab69 customer support immediately.

5. Bookings and Cancellations

• Bookings can be made in advance or on-demand.
• We will endeavor to fulfill bookings on time, but traffic and other factors may cause delays.
• Cancellations:
  • Cancellations made with more than [specify time] notice may not incur charges.
  • Cancellations within [specify time] of the scheduled pickup may incur a fee.
  • No-shows may be charged the full fare amount.

6. Passenger Conduct

• Passengers are expected to behave respectfully towards drivers and other passengers.
• Cab69 reserves the right to refuse service to anyone exhibiting disruptive, abusive, or dangerous behavior.
• Passengers are responsible for any damage they cause to the vehicle.
• Smoking, vaping, eating, and drinking alcohol are prohibited in Cab69 vehicles.

7. Luggage and Personal Belongings

• Passengers are responsible for their luggage and personal belongings.
• Cab69 is not liable for lost, stolen, or damaged items.

8. Limitation of Liability

• Cab69 will not be liable for delays, cancellations, or other inconveniences due to circumstances beyond our control (e.g., traffic, weather, accidents).
• Cab69's liability for any other losses or damages is limited to the amount of the fare paid.

9. Complaints and Disputes

• Please address any complaints to Cab69 customer support: [provide contact information].
• We will do our best to resolve complaints promptly and fairly.
• Disputes unresolved through our customer support channels may be subject to mediation or arbitration.

10. Changes to Terms and Conditions

• Cab69 reserves the right to update these Terms at any time.
• Changes will be posted on our website and will become effective immediately.

11. Governing Law

• These Terms are governed by the laws of [specify jurisdiction].

12. Contact Information

• For any questions or concerns, please contact:
  • 01249796878
  • 69@69.cab
  • www.69.cab